Returns + Exchanges

 

Customers may exchange / return items within 14 days after delivery without any reason explained.

In case of returning you need to contact us before making an action.
The returned item must be in NEW condition, if the item arrives in any other conditions the return will not be accepted, and the item is going to be sent back to you without a refund.

IMPORTANT
The Original copy of Invoice must be included when returning.

The postage fee of the returning is covered by you always, but we're offering you store credit for the same value as your shipping costs. The price of your piece (exl. the first shipping) will be refunded when your return arrives back and the store credit voucher will be sent to your e-mail adress, and will be valid for 3 months. 

CUSTOM ORDERS could also be returned with the same conditions. 

In case you are an international customer and You wish to return a piece that You have already payed customs, you are welcome to recover the duties You payed at your Customs office, so make sure You keep every documentation until the end of the transaction. I am not responsible for this part, this is just an advice.

Faulty products could be sent back for a free repair or exchange within 3 months of delivery! (please contact us first).

If you want to sell your used DORAWYN tag us on instagram: @dorawynsaikoskin, and we're happy to help you!

 

In case you are not satisfied with the item you bought please contact us and let us know about your problem.


Email: dorawyn.saikoskin [!at] gmail.com
hello [!at] dorawyn.com

Operator:

Tesényi Dóra EV
Arany János utca 11
Gárdony, 2483

Adószám: 53029582-1-27
Nyilvántartási szám: 51470542