Returns + Exchanges
Customers may exchange their items within 14 days of delivery. Returns only accepted for store credits.
In case of returning you need to contact us before making an action.
The returned item must be in NEW condition, if the item arrives in any other conditions the return will not be accepted, and the item is going to be sent back to you without a refund.
The Original copy of Invoice must be included when returning.
The postage fee of the returning is covered by you always, however when exchanging, we’re going to send you a free shipping coupon for your next order.
When returning for store credits, same rules apply.
In case you are an international customer and You wish to return a piece that You have already payed customs, you are welcome to recover the duties You payed at your Customs office, so make sure You keep every documentation until the end of the transaction. I am not responsible for this part, this is just an advice.
Faulty products could be sent back for an exchange within 30 days of delivery. The same rules will apply.
If you want to sell your used DORAWYN tag us on instagram: @dorawynsaikoskin, and we're happy to help you!
In case you are not satisfied with the item you bought please contact us and let us know about your problem.
Email: dorawyn.saikoskin [!at] gmail.com
hello [!at] dorawyn.com
Tesényi Dóra EV
Arany János utca 11
Nyilvántartási szám: 51470542